Refund & Return Policy

Thank you for shopping with Test Super Shop. If something is wrong with your order, we are here to help.

Checking your order

Please check your parcel when it arrives — ideally in front of the delivery person. If anything is missing, damaged or not what you ordered, tell the delivery person and contact us straight away.

When you can return an item

You can ask for a return or replacement if you received:

the wrong item, size, colour or quantity;
an item that is damaged or defective on arrival.

Please contact us within 3 days of receiving the order and share clear photos or a short video showing the problem. The item should be unused and in its original packaging with all tags and accessories.

Change of mind

If you would like to return an item you no longer want, contact us first. Where we can accept it, the item must be unused and in its original packaging, and the return delivery charge is paid by you.

Items we can't take back

Items that have been used, washed, altered or damaged after delivery.
Perishable goods and opened food, beauty or personal-care products.
Innerwear and other items that can't be resold for hygiene reasons.
Custom-made or personalised items, and gift cards.

Refunds

Once we receive and check the returned item, we will offer a replacement or a refund. Approved refunds are sent within 7–10 working days by bKash, Nagad or bank transfer. If the mistake was ours, we cover the return delivery charge.

Cancelling an order

You can cancel an order free of charge before it is handed to the courier. Once it has been shipped, it can be returned as described above.

Contact us

To start a return, call us at 01744688444, email tahsinahmmed2063@gmail.com or use the contact page.